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Frequently Asked Questions
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What kind of printing processes do you use?
Our fine art reproduction team specializes in fabricating the highest quality reproductions of original fine art & photography. Our giclée prints not only meet museum quality standards, but are produced using an environmentally friendly process. With over ten years experience in fine art reproduction and the latest in photo scanning and printmaking technologies, we are able to accurately capture and recreate the color, texture and smallest details of each piece.
Metal prints are pressed onto aluminum using the sublimation process, where the ink is heat pressed into the coating of the metal, not just printed on the surface, promising extreme durability and longevity of color depth, detail, and luminosity. Our fine art paper is produced to the highest archival standards, acid-free, pH neutral, and made from pure cellulose. Images are inkjet printed with archival pigment inks that significantly enhance visual brilliance and have substantial longevity.
What is the average turnaround time?
Our fine art reproduction team is very responsive. Most orders ship in under 5 business days. Times may be extended during the holiday season from late November-December. Signed prints and other items shipped from the studio here in NC usually ship within 5 business days but can sometimes take 1 to 2 weeks depending on our travel schedule.
Paper prints usually ship in 1-3 business days.
Canvas prints usually ship in 3-5 business days.
Metal prints usually ship in 5-7 business days.
Framed prints usually ship in 5-7 business days.
Acrylic prints require at least two weeks till shipping (we work with a specialty printer to make the acrylic prints).
I need my print right NOW! Can I rush it?
Yes, for most prints you can select *Rush my print* at checkout. Rushed paper prints can be completed same day and canvas prints next-day. In addition, we can offer expedited shipping options.
The print I want is sold out or no longer on the site! Can you print me one?
Sorry, no. If we offer a print as a LIMITED EDITION, once they sell out they are gone and we will not print anymore.
What are my shipping options?
We ship worldwide with USPS and UPS and we guarantee the safety of your prints. All orders ship within 2-5 business days of printing. Customers who order prints from our reproduction team receive tracking number via email as soon as your order ships. For orders shipped from the studio we’ll have your tracking number here. Feel free to contact us if you need help tracking your order.
What if the print or item arrives damaged?
Don’t worry … If there is an issue with quality of product, damage during delivery or any other issue that occurred on our end we will replace and reship an order in a timely fashion.
if you’ve received a damaged print:
What is your return policy?
Returns may be made within 14 days of receiving artwork and within 30 days of the shipping date. Returned artwork must be packaged exactly as it was received and be in good condition without damage. I want your shopping experience to be as pleasant as possible. We’ll do everything in our power to make sure you’re satisfied.
Is ordering from your website safe?
Your credit card transactions are 100% safe. Secure Sockets Layer (SSL) is used which encrypts your credit card information. The industry standard encryption technologies are used when transferring and receiving data exchanged.
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